Driven to excellence
At the Race Hut the customer experience has always been top of our agenda, their happiness the key between our success and failure. Online reviews are where you can be rewarded by loyal customers who love your product or punished by your complacency or lack of focus. With so much entertainment available these days, companies have to work hard to get new business and more importantly, return business.
Making people Happy
Since opening, the Race Hut Oxford had slowly been growing its customer base and weekends were soon busy with back to back teen and kid’s parties. It was apparent that our party options were a hit. The kid’s and teens couldn’t get enough of our triple screen Vesaro sims and mum’s and dad’s not only loved seeing their kids and friends happy, but also couldn’t wait to have a go themselves.
The Race Hut team kept striving for Birthday perfection and worked their magic and ensured everyone had a great time. After hundreds of happy parties, we now have birthdays down to a fine art and all the staff take pleasure in seeing the kids, teens and parents happy and enjoying the experience we offer and were delivering. Whether it was the pizzas, or podium presentation complete with trophies and celebratory music (the same music used at the F1 ceremony), it was all part of the occasion and everyone leaves the venue very content with their race experience.
Our team at The Race Hut
All the team at the Race Hut pull together as a unit for the parties we deliver with one
ultimate goal in mind, but each member of staff has a particular strength and role to play. These
range from hosting the event, being behind the bar serving drinks to parents, doing laps of the venue, making sure all the racers were getting to grips with their racing pods, through to doing our podium presentation at the end of the event.
For those struggling, a member of the team often spent some dedicated time with that would be racer, helping them get up to speed. It was and still is very much our goal, our aim, our objective to make sure fun is had by all, regardless of ability.
Trip Advisor Certificate of Excellence
Before long the Facebook and TripAdvisor reviews from satisfied parents were growing. Before we knew it we were receiving 5* reviews and soon had our first trip advisor certificate of excellence.
What a feeling to know we were getting things right, giving the right impression and above all, offering a fun activity, better than bowling, better than the cinema, just better fun generally.
All our staff continued making sure the Race Hut parties rocked and that everyone told their friends and helped spread the Race Hut word. Over the years we have welcomed back many familiar faces, sometimes having another birthday party with us or coming back in for a team building day of high-speed fun.
The great feedback and positive reviews kept coming and we are happy to announce that our 2019 certificate of excellence has just been awarded to us and is on its way to sit proudly on our wall. We always welcome good and bad feedback and listen to our customer’s suggestions. We have recently started giving out Race Hut certificates to everyone who comes to our birthday parties after it was suggested by someone who visited us. So now not only do the top 3 racers get a trophy but nobody goes home empty-handed.
A huge thanks to our customers (returning and new), your kind reviews and feedback mean so much to us and we will endeavor to make sure you always have a fantastic time with us.