The Race Hut GDPR Policy
What data do you hold about me?
We hold the following details for people (clients) who have made bookings with us or enquired about making a booking or have taken part in events with us:
What do you use my data for?
We use your data to provide any services you request from us and also pursue legitimate interests in promoting Racehut.
Specific activities include:
Your data will be stored on The Race Huts own internal systems in our office in Oxford.
We also use cloud based services to store and process data about members. In these cases the providers are certified under the EU-US privacy shield framework (see //www.privacyshield.gov/welcome ). In addition to this our contracts with these providers include clauses which guarantee that they provide the same safeguards for the data and rights to our members as if the data were stored in the EU. More information about the security measures put in place by these providers is linked to below.
We may choose to use other service providers in future, if we do they will be bound by the same strict rules which guarantee that the same safeguards are in place, and your rights remain the same. If we change our service providers then we will update the details on this page so you can always return to this page to see where your data is being stored.
Here is a list of the current cloud based service providers we share your data with:
Booking Hound, is the online booking system we use to enable customers to book online. We also use the same system in house when customers place orders over the phone.
What Data: Name , Email, Telephone, transactions
Purpose: To have a record of future and past transactions and bookings
Data Location: UK
What data: Just name and email address
Purpose: Keeping in touch with clients via email
Data location: USA
More info: //mailchimp.com/about/security/
We use Trip advisor as a portal to gain feedback from customers who have visited the venue. Trip Advisor do not store our customers contact information.
What data: None Stored
Purpose: We use as portal to gain feedback
Data location: USA
Email from Trip advisor dated 18thJuly 2018
This is regarding the question that you had about review express. TripAdvisor does not keep the customer’s data. We are only used as a portal to send the emails to the customers. Once that’s done, we remove the information from our database.
I hope I was able to assist you properly. Let me know if there’s anything else I can help you with.
TripAdvisor Support Team
You will also be able to see this in our terms and conditions for ‘Review Express’ through this link:
Who will have access to my data?
Events organisers in the Racehut office.
Other events staff in Racehut office.
Will you pass my data to anyone else?
Absolutely not. Never have and never will!
What is GDPR?
GDPR stands for General Data Protection Regulation. This is a pan-european law which replaces previous national data protection legislation and gives all EU citizens common rights. The full text of the GDPR can be found here:
What rights does GDPR give me?
Full details of your rights are available in the text of the GDPR (see //eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv:OJ.L.2016.119.01.0001.01.ENG&toc=OJ:L:2016:119:TOC), but here is a quick summary of the main provisions which are relevant to the type of data we hold about you: